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Frequently Asked Questions - Shipping And Delivery

Here you can find answers to the most frequently asked questions about order shipping and delivery. If you still cannot find, what you’ve been searching for, please drop us an email or contact form; we’d be pleased to help you out!

We will probably ship to most of the countries across the world; simply add product to the checkout section and choose your country or refer to the shipping list.

We ship all orders from our office in France.

The shipping cost will be charged to your order and displayed at checkout before you complete the transaction. Delivery rates vary depending on the destination location, and we provide free delivery for orders above 30€ in France Territory and 50€ the European zone alos over 150€ in International. Please click here to check your destination country.

We ship worldwide with the exception of certain countries (check the current shipping list), which depends on which country you order from.

Standard delivery time frames for packages being shipped inside Europe vary between 2 to 6 days. International deliveries take around 6 and 10 days thats depending on the country where you live after the shipment is dispatched.

Yes, you will receive a tracking number in the shipment confirmation email along with a link for tracking the delivery.

Unaccepted packages returned to RONELJAKE are not legitimate returns. If you do not accept your shipment upon delivery, you will be charged a minimum of €30 for administration and return shipping.

In case of a delivery difficulty caused by: *If your package is lost or your order does not arrive despite a tracking number, please contact us. Kindly reach out to us, so a claim can be submitted to the carrier company.
When the shipping company has concluded the investigation following the submission of the claim, you will receive an email providing guidance you either:
Your order may be paid if a delivery issue was identified, or if an inquiry verifies that it was delivered to the correct address.
In both instances, you willbe offered a valid solution.

No, you can use our e-commerce platform to buy all products and services at any time. We ship all products to domestic and international customers.
Your order may be subject to import fees and taxes, which are imposed after the package reaches your country. We have no control over and are not liable for any customs or taxes levied on your product at the time of delivery. You will be responsible for paying any extra customs clearance charges. Customs rules vary greatly from nation to country; please contact your local customs office for further information.
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