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Fast and extended returns.

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Refund and Returns Policy

RONELJAKE (“we” and “us”) is the operator of (https://roneljake.com) an e-commerce website. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

You have 14 days to initiate your return request from the purchase date, and another 14 days to drop off the package at a pick-up point. (Eurozone – Free of Cost).

*Note – The customer is responsible for paying the return shipping costs, EXCEPT ANY PRODUCT DAMAGE.

Outside of the eurozone, To return a product, we would like to contact our team-( [email protected] or form ) for further steps. Kindly notify your motive to return the product.

1- Return conditions

– The product must be new, not worn or washed.

– The product must be returned in its original package and label.

– Your order invoice should be attached to the box.

Does your product have a defect?

We sincerely apologize if you received a damaged product. To rectify this issue as soon as possible, please contact our customer return form and provide them with images of the affected product.

Following receipt of your return form, our customer service representative will advise you on the following procedure.

You may have not received the wrong product.

We commit to rectifying complaints with a wrong product as soon as possible. If this happens, we advise you to notify us as quickly as possible and return the damaged product by submitting a return request through your customer account to obtain a refund form. You will have to furnish us with:
  • Photos of the product,
  • Invoice
Once we receive the products back, we will reimburse any shipping fees that were paid for.
Each returned product will be investigated upon arrival. If our quality control staff determines that the return requirements have not been followed (such as if tags have been removed or the item shows indications of wear), and we are unable to resupply it, the return will be rejected and shipped back to you at your own cost.

2- Set up your Return and Send the package.

Following receipt of this information you provided, our team will review your request and send you detailed instructions on how to proceed with the return.

Please ensure that you return products only after receiving these instructions, as failure to do so may result in delays in return processing or additional fees.

Procedure – Return Request Form

  • Kindly request to complete the RETURN FORM through purchase using the email address used to place this order.
  • Reasons for the return.

Package

  • 1. It will be quicker and simpler to identify and process your purchase if you pack up the products you intend to return and include your invoice and delivery documents in the package.

    4. Select the nearest post office, print your return label, affix it to your sealed box, and deliver your parcel there.

3 – Refund Money

Following the receipt of your returned item(s), refunds will be handled within 20 working days and paid back to the original payment method used for the transaction. An email verifying receipt of your product(s) and associated reimbursement will be sent to you.

How can I exchange my product (s)?

If you live in the eurozone, you have the option to exchange the products from the collection that match the same price but in different sizes. Just choose the exchange option in the Return form. Note– (You are liable for paying extra costs associated with shipping.).

If you live outside of the eurozone, exchanges are not available at the moment. if you wish to receive a different size or color, just follow the standard return procedure (contact us) to be refunded, and then place a new order for your wish!

4- Exceptions

Refunds and exchanges are not available for items that are purchased during “SALES” (such as “Black Friday” or similar events) or with a promotional coupon.

IF YOU FURTHER QUESTIONS RELATED TO THE SUBJECT, WE STRONGLY RECOMMENDED TO CONTACT US AT ANY MOMENT. EMAIL – [email protected]

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